Digital Economy Too Complicated for Citizens

How to make public and utility services accessible for everyone?

YAML [編輯]

Organisations that provide public services (transport, doctors, etc) and utility services (water, electricity, heating, etc) move to be paperless and use digital tools for serving clients instead. But not everyone has skills or devices to access digital services, like older people, people with health differences and no family members to support them on the digital transformation, and so on.

So what is the real problem?

Digital services feel like a maze without a map.. How would a person know that specific organisation with a specific website serves a need X?

And then each website feels like a maze without a map too.

Often we don't know the keywords to enter in searchbox, and we can't figure how to use that website.

And in situations where a person doesn't have a mobile device or wifi, how to enable paper service instead of digital one?

So how to ensure that public and utility services are still accessible even for those who dont have devices, Internet or digital skills?

This is a wiki post, feel free to edit a problem statement to make it more to the point. :)


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可以計算出需要多少問題解決者來完成這樣的公共服務工作:從人口普查數據中選取一些老年人、有長期健康狀況的人等,並假設每個公民每年都需要一次這樣的問題解決諮詢月,然後將其與問題解決者的 6 小時工作日進行比較,然後有一些數字可以從估算所需預算開始。


Human contact is still so important, in moments of info overload. There is google for "find what you need" but when I don't know the keywords, I find more mess.

Instead of "searchbox", one phone number or one chatroom to get answers to all questions would be cool!

It could work like a "Problem Solvers" network, a network of people who have those "maps" of what are the key public services and utility services organisations in specific countries, and they would be available for a call or a chat in a realtime. It'd be cool that these people would have mini offices across the country too, maybe in supermarkets, so that anyone can access this service, even those without a phone.

This should be a government funded initiative, because government exists to care for its citizens, and if people cannot access basic services for a living, so government functions poorly.

It's possible to calculate how many Problem Solvers would be needed to do such a public service job: from a census data take a number of older people, people with longterm health conditions, etc and assume each citizen would need such a problem solving consultation once a month, then compare that with 6 hours working day of a problem solver, and there is some number to start with estimating a budget needed.

This service could help with a loneliness epidemic too!

    : Mindey
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    :  -- 


解決方案是繼續做已經存在的事情。變化是漸進的,應該以社區爲基礎的生活。因此,我不會將協助計算機挑戰者的功能交到政府手中。它應該由當地社區提供。然而,組織這些工作的成功模式可以在線提供,甚至可以由政府提供促進作用。然後,人們將弄清楚如何將其應用於他們的社區。但是,應該先有社區,而不是先有政府。 順便說一句,這是一種通用方法,是解決大多數問題的方法。而且,正如你提到的,人際交往是最重要的。我們不是在製造機器,而是在機器的幫助下建立一種關懷和分享的人類文化。我們當然不想排除老年人和窮人。 Imo,我們構建的在線工具應該關注社區需求,而不是讓個人超越社區。一旦社區形成,他們就會弄清楚裏面的細粒度,照顧弱小的成員。這是自然的流動。 因此,總而言之,在線工具幫助社區,社區幫助其成員,就像人類幫助人類一樣。而且,不要指望政府提供太多幫助,我們建立了一個平行結構。

The solution is prbly keep doing what's already there. Change is gradual and should be towards community based living. So, I would not put function of assisting computer challenged people into the gov hands. It should be provided by local community. However, successful models of organizing these efforts can be provided online, or even by gov in it's facilitating role. Then, people will figure out how to apply it in their communities. But, there should be community first, not gov first. Btw, that's a general approach, a recipe to most of issues. And, as you mentioned, human contact is most important. We not building a machine, but a human culture of caring and sharing, with the help of machines. We def don't wanna exclude older and poor folks. Imo, the online tools we building should focus on community needs, rather then enabling an individual rise above community. Once communities are formed, they will figure out the fine grain inside, and take care of weak members. This is the natural flow. So, in summary, online tools help communities, communities help its members, as humans help humans. And, don't expect much help from gov, we building a parallel structure.

    :  -- 
    : Ruta
    :  -- 


還有一個我想補充。公用事業公司不應該自動化到嚴格的在線服務。這是可怕的,冷酷的,沒有人情味的。它應該走另一條路,大部分能源需求由社區內部提供,而不是依賴於外面的一些怪物能源公司。 計劃向更好的文化過渡是不可能的。但是有一些模式可以遵循和鼓勵。結構應該更細粒度,

One more I'd like to add. Utility companies should not be automated to strictly online services. That's horrible, cold and impersonal. It should be going the other way, where most of energy needs are provided internally by the community, not relying on some monstrous energy Corp outside. Its impossible to plan the transition to a better culture. But there are patterns to follow and encourage. The structure should be more granular,




Life is too complicated for the average person.

I had an idea whereby economic decisions could be made on your behalf to automate all the complexity of investing, life insurances, pensiona, savings, finding work through economic abstractions.

Someone else works to allocate you to a job based on your skills.

    :  -- 
    : Mindey, Ruta
    :  --